BikeUP 12

Speed: As soon as your first payment pings, we get to work. We usually ship the bike via courier within 48 hours.

Assembly: No worries, it's not IKEA. 😄 The bike arrives fully tuned and serviced. Just pop on the pedals, straighten the handlebars, and your little racer is ready to go. You'll find a quick video guide by scanning the QR code right on the box.

The Box (Important!): Please don't throw the box away – stash it somewhere safe (like the attic or basement). You'll need it when it's time to swap for a bigger bike or return this one. Shipping a bike without it is risky, and you'd have to pay for a new box unnecessarily.

Packages and frequency: Choose one of our packages: monthly, half-yearly, or yearly (you pay monthly, every 6 months, or yearly). The higher the package, the lower the deposit and the better the perks. You'll always see the subscription price clearly stated when you order.rder.

Autopilot: It works as smoothly as Netflix. The payment is automatically deducted from your card on the exact same day every month.

• Example: If you receive the bike on January 20th, your next payment will go out on February 20th.

Deposit: It's a refundable security deposit that we'll send back to you after the rental ends. Heads up: We might deduct return fees, courier costs, or the cost of major repairs from the deposit (if you don't have insurance). When you exchange, the deposit carries over to the new bike and you only pay the difference.

• Tip: With the yearly package, the deposit is €0 (you pay nothing upfront)!

Flexibility: The subscription adapts to you. Every package has different perks – just pick the one that suits you best.

Solve everything online: When your little biker grows up, you don't have to call or email anywhere. Just log into your profile, click "Exchange" on your current subscription, and pick a bigger model. It takes just a few clicks.

Door-to-door swap: The courier will bring you the new bike and pick up the old one right away. You don't have to print any labels or go to the post office. Just have the old bike ready (ideally in the original box you saved).

Exchange price: The exchange service fee depends on your package.

• Tip: With the yearly package, exchanging your bike is completely free!

Billing without surprises: For the new bike you only pay the difference. If it costs more, you pay the difference for the rest of the period you’ve already paid for; if it costs less, we refund it. The same goes for the deposit. You’ll see everything before you confirm.

Did something break? No stress at all. Just drop us an email at [email protected]. Together, we'll find the quickest fix.

How we'll fix it: You have two options:

• Fix it at home (Faster): If it's a minor issue and you're somewhat handy, we'll send you a spare part and a video guide. You can swap it out in the garage, and your kid can get right back to riding.

• Service with us (Hassle-free): For more serious issues, pack up the bike, the courier will bring it to us, and our mechanics will sort it out.

Normal wear and tear: We don't sweat the small stuff like tiny scratches on the frame or a scuffed seat. That's just part of kids cycling – think of them as battle scars from your shared adventures.

Ordering online: When it's time to say goodbye, you can sort everything out in your profile under Subscriptions. Just click on Return Bike, pick a date, and choose a shipping method from the options currently available on the website.

Packing: Once confirmed, an email will pop into your inbox with instructions on how to safely pack the bike into its original box (we hope you saved it like we advised 😉).

Return fee: The price for this service depends on your currently active package.

• Tip: With the yearly package, there is no fee for returning the bike!